There is no error: the Genealogy Player is now integrated into each purchased library. You will only see the library you installed (e.g., Medipads, Motus 2, etc.) and not a separate Genealogy start page.

Both Windows and macOS may block installer files downloaded from the Internet. This is normal and can be solved easily by following the steps below.

🔹 On Windows

1. Message: “Windows protected your PC”
2. The window says:

• “Microsoft Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk.”
• Click More info.
• Then click Run anyway.

1. Message in Properties window
2. Right-click the installer file → Properties.

• At the bottom you may see:
• “This file came from another computer and might be blocked to help protect this computer.”
• Check Unblock and click Apply.
• Run the installer again.

🔹 On macOS

1. Message: “[App name].app can’t be opened because it is from an unidentified developer.”
2. Open System Settings > Privacy & Security (or System Preferences > Security & Privacy on older systems).

• You will see the text:
• “‘[App name]’ was blocked from use because it is not from an identified developer.”
• Click Open Anyway.

1. Quick bypass with right-click
2. Right-click (or Control-click) the installer file → Open.

• A window will ask:
• “Are you sure you want to open it? This file was downloaded from the Internet.”
• Click Open to confirm.

Note about Mac Installers

On macOS, Gatekeeper is the built-in security system that scans .pkg files before opening them. Because Cinematic Alpha installers are currently unsigned, Gatekeeper may delay the launch or show a warning that the package is from an unidentified developer. This is normal and does not affect the installation itself. If you want to avoid the delay, you can temporarily disable Gatekeeper by typing

sudo spctl –master-disable in Terminal.

However, this reduces your system’s security and allows any unsigned software to run. For this reason, it is strongly recommended to re-enable Gatekeeper immediately after installation with

sudo spctl –master-enable.

⚠️ Important Safety Note: Do not perform this operation while your DAW is open. Moving files while the plugin is active may cause extremely loud and unexpected sounds. Always close your DAW completely before starting.

On macOS

• Go to: Macintosh HD/Library/Audio/Plug-Ins/Components/
• Locate the folder of your library (e.g., Floating Ensemble.Instruments).
• Move the entire .Instruments folder to your external SSD/HDD.
• ⚠️ Do not move the .component file, otherwise the Player will not be recognized by your DAW.
• Reopen your DAW. The Player will prompt you to relocate the library.
• Select the new path of the .Instruments folder on your external drive. The Player will automatically recognize the files.

On Windows

• Go to: C:/Program Files/Common Files/VST3/Genealogy Audio/
• Locate the folder of your library (e.g., Floating Ensemble.Instruments).
• Move the entire .Instruments folder to your external SSD/HDD.
• ⚠️ Do not move the .vst3 file, otherwise the Player will not be recognized by your DAW.
• Reopen your DAW. The Player will prompt you to relocate the library.
• Select the new path of the .Instruments folder on your external drive. The Player will automatically recognize the files.

Payhip is a multivendor platform. If you use the same email address across different Payhip stores, the system will display all your purchases from those vendors in a single account view.

This does not mean there is any collaboration between the vendors, nor does it affect your Cinematic Alpha licenses and downloads. Your purchases with us remain fully independent and secure.

Each plugin is self-contained. If your DAW asks to relocate files, it means the plugin or its related library has been moved or removed.

• On Windows:
• VST3 plugins are located in:
• C:\Program Files\Common Files\VST3\Genealogy Audio
• If the product isn’t recognized, remove the corresponding .vst3 file manually and reinstall the library.
• On macOS:
• AU plugins are located in:
• /Library/Audio/Plug-Ins/Components
• If the product isn’t recognized, remove the .component file manually and reinstall the library.

Once you reinstall, the product will be available again in your DAW.

If you see this message, it means you are using an older version that still required a separate Genealogy Player.

We invite you to download the new updated versions, where the Player is integrated inside each library and no longer requires separate activation.

👉 Once you install the updated version, the error will disappear.

• No refunds for “I don’t like the product” claims — digital products cannot be deactivated.
• No refunds for compatibility mistakes (e.g., Kontakt Player instead of Full Version).
• No refunds for temporary download issues.
• No refunds for hardware limitations. For example, some older iPad models cannot handle large libraries due to restrictions in the Audiomodern player. This is not a fault of Cinematic Alpha. For a professional experience on iPad, we recommend using the latest models with higher RAM capacity, which are designed to handle large sound libraries more effectively.
• No refunds, retroactive discounts, partial refunds, store credits, or price adjustments for coupon mistakes, missed promotional codes, or discounts not applied because the code was not entered or not correctly applied during checkout. The valid purchase price is the final amount shown and accepted at checkout.

This clipping is related to processor architecture. We are developing a more optimized version (including ARM support). For now, use the standard DEPTH controls instead of CC modulation for the best results.

Yes, if you have a valid license (single user or company).

However, we reserve the right to permanently ban purchases from anyone intentionally trying to damage the work of Genealogy Audio and its developers.

Because your question has already been answered in our documentation or FAQ.

We are not responsible for your personal computer. Please always make backups immediately after purchase.

All our archives remain active, but after one month Cinematic Alpha is not obligated to provide new download links or serial numbers. Archives have a maximum of 10 download attempts.

Refunds are not issued for temporary download issues (e.g., server outages or network problems).

To help you, we require:

• A screenshot of the error
• Your internet speed/provider details
• Your order number

This allows us to offer alternative links or, in exceptional cases, remote assistance.

If a payment fails, do not repeat multiple attempts as this may create duplicate charges. Responsibility lies with your bank and PayPal. Unaccounted amounts are usually refunded within 10 days.

Genealogy Audio is only responsible for production and sale of products, not for the operation of payment providers.

Because of Payhip’s previous file size limit, some larger products had to be divided into multiple parts, which caused complications during checkout and download. From now on, this won’t be necessary: Payhip now allows multiple uploads of up to 5 GB per file, so future products over 5 GB will be delivered seamlessly within a single product.

Our products may be delivered in ZIP or RAR format to ensure faster and safer downloads (Check your speed connection before to download).

Important (RAR multi-part)

If your download includes multiple RAR files (e.g. Part1, Part2, Part3…):

1. Download every part before doing anything.
2. Make sure all files are fully downloaded and in the same folder.
3. Extract ONLY Part1.
4. Extracting Part1 will automatically unpack the content from all the other parts (Part2, Part3, etc.).
5. Do not extract each part separately.

If even one part is missing or incomplete, the extraction may fail or the final files may be corrupted.

Recommended extraction tools

• Windows → WinRAR
• Mac → The Unarchiver or Keka
• iPad → iZip (note: iZip may not work reliably; for best results, extract on a desktop device such as Mac or Windows)

💡 Make sure you have a stable internet connection during the download.

Due to Payhip’s 5GB per file upload limit, some products are split into multiple RAR parts. This does not affect the product quality in any way.

Soundbox is based on the Audiomodern software, which is also available for older iPad models.

However, older devices have hardware limitations that can make it difficult to manage large-size libraries smoothly.

The Audiomodern software allows mapping more sounds into the database than an older iPad can realistically handle. This may lead to loading or playback issues with heavier libraries.

👉 Our role is to create high-quality content that works within the possibilities of the software. Re-adapting the libraries would mean reducing their quality and dynamics, which is something we prefer not to compromise.

For users with older devices, we also offer smaller and lighter libraries. These versions are more affordable, but naturally less powerful compared to the full collections.

⚠️ Please note: such limitations are not usually experienced on PC or Mac systems, which are commonly used in professional setups and can manage larger libraries more effectively.

For iPad users, a truly smooth experience with large libraries is generally achievable only on Apple Silicon models (M1 or newer) equipped with at least 16 GB of RAM. Older iPad models may be technically supported by Audiomodern, but they are not really suited for professional-grade workloads.

➡️ If you encounter difficulties, we recommend reaching out directly to Audiomodern for further guidance: https://audiomodern.com

Products for Genealogy Player, Native Instruments Kontakt, and Audiomodern Soundbox are not identical.

Each player has unique features and some sounds are adapted for optimal performance.

Crossgrades are not available.

After completing the purchase on Payhip, you will receive the download page and an email with the download link.

If you experience issues:

• Use a wired LAN connection (recommended), avoid Wi-Fi/hotspots or unstable networks.
• If you want to manage multiple or large downloads more efficiently, use the free software Motrix (https://motrix.app).
• Do not start multiple downloads at once or refresh the page repeatedly.

Support (urgent cases only):

Email hello@cinematicalpha.com with:

• Screenshot of the error

• Internet speed test result

• Order number